Refunds

We return the whole price of the paid month if:

If you give up the service in the middle of a paid month, we return the price of the whole unused days. Days on which the service was used are not refundable.

Money is not returned for a period in which the service worked and was used, where the functionality matched what is described on the site but not what you had hoped for. The free seven days of full access exist precisely so the product can be judged before it is paid for.

Write to sales@ideateam.dev from the address the account is registered to. Give the company name as it appears in the service, the date of the payment and the amount.

We answer within 3 working days. Where the request holds, the money goes back to the same card or account it came from within 10 working days — how quickly it appears then depends on the bank that issued the card.

If automatic renewal is on, it is switched off in the account: Admin → Billing → clear the auto-payment checkbox. Nothing is taken after that, and the period already paid for runs to its end.